This Privacy Policy explains what personal data 3rrm collects from players on 3rrm.app, why we collect it, how we use and protect it, and what rights you hold over your information as a user of our platform.
Six key commitments that govern how 3rrm handles your data. The full legal text follows in the sections below.
3rrm collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and platform security. We do not collect data for the sake of it — every data point we hold serves a defined purpose tied to your account or our compliance obligations.
All data transmitted between your device and 3rrm.app is protected by TLS 1.3 encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. Passwords are stored using salted one-way hashing — 3rrm staff cannot read your password under any circumstances.
3rrm does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with the service providers and partners strictly required to operate the platform — payment processors, identity verification providers, and game suppliers — all under binding data processing agreements.
You have the right to access, correct, port, and request deletion of your personal data held by 3rrm, subject to legal retention requirements. These are not theoretical rights — you can exercise them by contacting 3rrm support and we are required to respond within a defined timeframe set out in this policy.
3rrm does not hold your data indefinitely. Retention periods are defined by the purpose for which data was collected and by applicable legal requirements. Account and transaction data required for regulatory compliance is held for the minimum period mandated — typically five years from account closure.
3rrm uses cookies and similar tracking technologies solely for platform functionality, session management, security, and internal analytics. We do not deploy third-party advertising cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to use certain platform features.
Your privacy matters to us. By using 3rrm.app you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please discontinue use of the platform and contact us to request account closure.
3rrm is the operator of the online casino and sports betting platform accessible at 3rrm.app. For the purposes of this Privacy Policy, 3rrm acts as the data controller in respect of all personal data collected from players and visitors to the platform. References to "3rrm", "we", "us", or "our" throughout this policy refer to the platform operator.
3rrm operates under an international gaming licence and is committed to processing personal data in a manner that is lawful, fair, and transparent. This policy is published to fulfil our transparency obligations to you as a data subject and as a player on our platform.
Our primary point of contact for all privacy-related matters is our support team, reachable 24/7 via live chat on the platform or by email at [email protected].
This Privacy Policy applies to all personal data collected and processed by 3rrm in connection with:
This policy does not apply to the data practices of third-party game providers, payment processors, or other external services that you may interact with in connection with the 3rrm platform. Those parties operate under their own privacy policies, which we encourage you to review independently.
The categories of personal data 3rrm may collect about you are set out in the table below, along with the primary reason for collection.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC/passport number, photograph | Account registration, KYC age and identity verification |
| Contact Data | Email address, Pakistani mobile number, residential address | Account communications, verification codes, support |
| Financial Data | JazzCash / EasyPaisa mobile number, bank account details (HBL, UBL, Meezan), crypto wallet address | Deposit and withdrawal processing, fraud prevention |
| Transaction Data | Deposit amounts (PKR), withdrawal requests, wagering history, game session records | Account management, regulatory compliance, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security, fraud detection, platform performance optimisation |
| Usage Data | Pages visited, features used, time spent on the platform, game preferences | Internal analytics, responsible gaming monitoring, UX improvement |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Support quality assurance, dispute evidence, training |
| Responsible Gaming Data | Deposit limits set, cooling-off activations, self-exclusion records | Player protection, regulatory obligations |
We do not collect special category data (such as health data, biometric data, or political opinions) except where strictly required for the operation of specific responsible gaming tools, and only with your explicit consent where required by applicable law.
3rrm collects personal data through the following channels:
3rrm processes your personal data for the following defined purposes. Each purpose is matched to a legal basis in Section 6.
Every processing activity carried out by 3rrm rests on at least one of the following legal bases recognised under applicable international data protection frameworks:
3rrm does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
All third parties who process personal data on behalf of 3rrm are required to implement appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose other than that specified by 3rrm.
As an internationally operating platform serving players including those in Pakistan, 3rrm may transfer personal data to, and store personal data in, countries outside Pakistan. Where data is transferred internationally, 3rrm ensures that appropriate safeguards are in place to protect your information to a standard at least equivalent to that required under the applicable data protection framework governing our operations.
Safeguards employed may include contractual clauses that impose data protection obligations on the receiving party, or transfer to jurisdictions that have been assessed as providing an adequate level of data protection.
If you would like further information about the specific safeguards applied to any particular data transfer, please contact us at [email protected].
3rrm retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and our gaming licence conditions. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
3rrm uses cookies and similar technologies on 3rrm.app. A cookie is a small text file placed on your device by your browser when you visit a website. The cookies used by 3rrm fall into the following categories:
3rrm does not use third-party advertising or retargeting cookies. You can manage cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will impact your ability to log in and use the platform.
Subject to applicable law and any overriding legal obligations 3rrm holds, you have the following rights in respect of your personal data:
You have the right to request a copy of the personal data 3rrm holds about you, along with information about how and why it is being processed.
You have the right to request correction of inaccurate personal data or completion of incomplete data held by 3rrm.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful — subject to legal retention obligations that require 3rrm to retain certain records.
You may request that 3rrm restricts processing of your data — for example, while an accuracy dispute is being resolved or while you object to processing based on legitimate interests.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, and to object at any time to processing of your data for direct marketing purposes.
To exercise any of the above rights, contact 3rrm support via live chat or at [email protected]. We will acknowledge your request within two (2) business days and respond substantively within thirty (30) calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with written notice to you.
Please note that certain rights — particularly the right to erasure — may be limited where 3rrm is required by law or its gaming licence conditions to retain records for a defined minimum period. In such cases, we will clearly explain the retention obligation that applies.
3rrm enforces a strict minimum age of 21 years for all platform users. The 3rrm platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is a mandatory step in the registration and KYC process.
If 3rrm becomes aware that personal data has been collected from an individual who is under 21, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed. Any deposits made by an underage user will be returned to the originating payment source following investigation.
If you are a parent or guardian and believe that a minor under your care has registered on 3rrm.app, please contact us immediately at [email protected] so that we can act without delay.
3rrm implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for using appropriate security software on your own devices. If you suspect that your account has been compromised, contact 3rrm support immediately.
3rrm.app does not contain links to external third-party websites. All navigation within the platform remains within the 3rrm domain. Game content delivered by third-party suppliers is embedded within the 3rrm platform environment; however, game suppliers may collect certain technical data — such as session identifiers — in accordance with their own data processing arrangements with 3rrm.
3rrm is not responsible for the privacy practices of any third-party game or payment providers. We encourage you to review the privacy documentation of any third-party service provider whose terms you are presented with independently during your use of the platform.
3rrm may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. The version of this policy bearing the most recent effective date, as published on this page, is the operative version.
Where we make material changes to this Privacy Policy — for example, changes that affect how we use your data in a way that requires your consent — we will notify you via your registered email address and/or a prominent notice on the platform prior to the change taking effect. For non-material updates, continued use of the platform after the updated policy is published constitutes acceptance.
We recommend bookmarking this page and reviewing it periodically so that you remain informed about how 3rrm protects your privacy.
For any privacy-related questions, data subject rights requests, or complaints about how 3rrm has handled your personal data, please contact us through the following channels:
3rrm will acknowledge all privacy-related requests within two (2) business days and provide a substantive response within thirty (30) calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory body overseeing 3rrm's gaming licence.
For information on the full terms governing your use of 3rrm, see our Terms & Conditions. For player protection tools, visit our Responsible Gaming page.
3rrm offers cricket betting, live casino, slots, and Teen Patti — all in PKR with JazzCash and EasyPaisa support. 21+ only. Please gamble responsibly.